Last updated: 11/01/23
November 1, 2023
You may browse our website without purchasing a Membership. However, if you register for a Membership and or use the service, HIBIKE may collect the following types of personally identifiable information:
Account Information: full name, gender, email address, phone number, date of birth, shipping address, billing credentials; credit card or debit card number, expiration date, authorization number or security code, billing address.
Customer Service: e-mail messages, text messages, call logs.
HIBIKE may also collect non-personally identifiable information, data that cannot be used on its own to identify a person, such as traffic patterns and usage statistics. This includes, but is not limited to:
Trip Information: Bicycle identification numbers, trip start station, trip end station, trip start time, trip end time, geo location data; physical locations and routes taken.
Certain products my require that you provide a copy personal documents such as a government issued ID or other supporting documents. By sharing any personal information you authorized the collection and storage of these documents.
HIBIKE may use the information collected through the Site or the Services for the following purposes, including, but not limited to:
A.) Personally identifiable information: Hibike uses this information in order to provide services, process orders, responding to customer service requests, conducting market research, promotions, and marketing, improving the Site or the Services, informing authorities and/or insurers in the case of; an accident, legal obligation, or in good faith.
B.) Non-personally identifiable information: Hibikes uses this information in order to improve our services, marketing, analytics, and improve transportation infrastructure.
C.) Geographic location data: Hibike may use this data to prioritize rider safety, deter bike theft, and enhance our services. This data helps us optimize bike deployment, track routes, and ensure timely bike availability. Hibike may use this data to locate an overdue or suspected stolen or lost bicycle; assisting in the event of an emergency; complying with applicable laws; and to protect the interests, rights, safety, or property of Ours or others. This data may be used collectively to identify the user in criminal or legal situations.
We do not sell your personal information.
Except as prohibited by law, HIBIKE may share your information with the following third parties, including, but not limited to:
A.) Authorized Partners: We share your information with authorized partners, service providers, contactors, and third parties; for back-end support, advertising, marketing, or to perform other activities such as billing and collections.
B.) Third Party Collaboration: Your non-personally identifiable information may be shared with selected third parties for the purpose of research, traffic patterns, or business cases.
C.) Government and law enforcement agencies: Identifiable information may be shared in good faith when we believe it is reasonably necessary to do so in order to detect, prevent, or investigate any and all illegal activity.
HIBIKE will also collect Internet Protocol (IP) addresses, the type of browser the visitor is using, the type of computer operating system, the domain name of the website that you used to access the Site, and travel information without personally identifiable information attached.
6.) Your Rights
If you wish to opt-out of receiving promotional or marketing e-mail communications, you may do so by contacting HIBIKE at firstname.lastname@example.org or by following instructions contained within promotional or marketing e-mails. However, you may not opt out from receiving e-mail communications relating to your account or using our Services while your account is active. If you no longer wish to use the Services or receive any form of direct contact from HIBIKE contact us at: email@example.com
HIBIKE's Site and Services are not intended for users under the age of 18 (or 16 with parent or legal guardian’s consent), and, as such, does not knowingly collect personal information from anyone under the age of 18 (or 16 with parent or legal guardian’s consent). If you are under the age of 18 without parent or legal guardian’s consent, please do not use the Site or the Services and do not submit any personal information to HIBIKE. If a parent or guardian becomes aware that his or her child under the age of 18 has provided us with personal information without his or her consent, he or she should contact us at firstname.lastname@example.org and we will delete such information from our files.
We have installed encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard the information you send us. Please note that no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the security of the information that you transmit via our Site and Services. HIBIKE will not be liable for any breaches of confidentiality due to system failure or unauthorized access by third parties.