Start by purchasing a subscription online or through the PBSC mobile app. Passes can also be purchased at any one of our conveniently located stations. After your purchase you’ll receive a temporary release code to check out a bike. Enter that code on the three digit keypad next to the left of the bike you want to release. Wait for the green light then pull your bike from the dock.
Please review our FAQ below to see if the answer you need is there before contacting Customer Service. If you need further assistance we are happy to help, contact one of our friendly customer service agents.
7 days a week from 7am-9pm
File a police report and call our Call Center at 1-888-859-2453 with the report number.
Lift up (off the ground) the tire that’s flat, align the front triangle with the dock, and walk it into dock firmly, until you get a green light on keypad.
Make sure to choose a bike that does not have a red light already lit on the dock. This red light indicates that the bike needs to be serviced. When checking out a bike, once you enter your pass or code, wait until you see the green light before you take the bike out. When you do receive the green light, grasp bike by the seat, lift in the air making sure the back tire is off the ground, and drop bike, it will bounce out of the dock.
If you have a bike out, you must return the bike before you are able to take out another bike. Only customers that purchase multiple bikes on a One-Way pass will be able to take out more than one bike.
Check the keypad (to the left of the bike) for the green light. If you aren’t sure whether you saw a green light or not, please contact the call center while you are at the station so we can check whether your trip is closed or not. If you have the Sprinter, Cruiser, or Free Spirit Plan and miss seeing the green light, you can check the "Trips" tab on the PBSC App. If the app shows an active trip, your bike has not been docked properly.
Return your bike to the nearest station. Make sure you see the green light on the keypad upon docking before getting out another bike. Press the red wrench button (on the top of the keypad) to alert our staff.
If you have the Free Spirit, you may log in to your account on your app or on our website (Hawaiiislandbikeshare.com) and check your minutes. If you have the Multi-Stop pass, you can access your minutes on the kiosk after you insert your credit card.
Only one bike can be taken out under one Multi-Stop and all subscriptions. Only customers that purchase multiple bikes on a One-Way pass at the kiosk of through the mobile app will be able to take out more than one bike.
HIBIKE will operate all year. 365 days, 24/7 (with exceptions for extreme weather or other emergencies).
Yes. The easiest way is to download the PBSC app . It's available for free for both Android and iOS devices. Simply login to your account, click on a station and press the yellow unlock image to generate a temporary release code. Enter your 5-digit code into any dock that has a bike, wait for the green light and remove your bike.
Monthly members and Free Spirit users will also receive a Key Card in the mail to the address provided during sign up. Once you receive your pass you can use it to unlock bikes - there's no need to carry your credit card, use the kiosk, or receive unlocking codes. Before the card can be used, it must be activated by logging into your account using the username and password you chose when signing up.
Available for purchase on our website here.
At the Kiosk : Three options are available at the kiosk using a credit card. Purchase a One-Way for $4.50 for a single trip up to 30 minutes, a One Day which is an unlimited number of rides lasting 30 minutes or less within a 24 hour period, or purchase a Three Day which is an unlimited number of rides lasting 30 minutes or less for three days. For each rental purchased at the kiosk, a code to unlock the bike will be distributed after your purchase is finalized. Take the code to any dock with an available bike and unlock the bike.
Online or through the App: Two membership options (The Sprinter, The Cruiser) are available Online and through the PBSC App using a credit or debit card. Subscriptions purchased online will include a Key Card that will allow the member to bypass the kiosk by unlocking a bike directly from a Bike dock in a matter of seconds.
Payment can be made with VISA, MasterCard, JCB, Diners or Discover. For unbanked options please visit our page here for more info.
Currently we only offer online memberships. In order to become a member, you must have a valid email address as well as a credit or debit card. If you don't have internet access, all 50 libraries of the Hawaii State Public Library System provide access to free internet computers for patrons with a valid library card and PIN (free!). Internet computers may be reserved online or used on a walk-in basis. Otherwise, you can still use the system by purchasing a One-Way or Multi-Stop at any HIBIKE Kiosk.
Purchase a One Way or Multi-Stop at the kiosk or through our PBSC App and enter the release code at any dock with available bikes. The light will turn from yellow to green, indicating it is time to remove the bike. Tip: Gently lift the bike by the seat to undock the bike. If you purchased a Pass at the kiosk, you will need to insert your credit card at the kiosk for a code for each new ride.
If you purchased a subscription online, you can insert your Key Card directly into a dock with an available bike to release the bike. Insert your card until the light turns yellow, retract the card and undock the bike when the light turns green.
Use the PBSC app or the Map of HIBIKE Stations off our website to find out the real-time availability of bikes and docks at nearby HIBIKE Stops. You can also use the kiosk touch screen to get information on real-time availability of bikes at nearby HIBIKE Stops.
We welcome any feedback via our online form to help with rebalancing needs.
We're continually reviewing suggestions for new station locations. Visit our contact page and send us an email today to help us demonstrate demand.
A monthly subscription and Multi-Stop pass allows you to take out 1 bike at a time. For a One-Way from the kiosk or app, you may take out a maximum of four (4) bikes at a time with the same credit card.
You can take the bike rental outside of the service area, but it's a good idea not to go too far, since you will have to return to the service area to dock your bike at a HIBIKE kiosk station. Remember, your time will continue until your bike rental is docked at a HIBIKE station.
Return the bike to any open dock at a HIBIKE Stop. Push the front wheel of the bike firmly into the bike dock until the green light on the dock comes on. The green light indicates that the bike is docked and properly secured. If the red light on the bike dock stays on, remove the bike and try another empty bike dock. The bike remains your responsibility until it is properly locked.
If no dock is available, visit the kiosk and select "I have a pass". If you purchased your pass from the kiosk, insert the same credit card and choose "Time Credit." If all docks are full, your ride time will be paused for 15 minutes so you have time to get to another HIBIKE Stop and return your bike. You can look up the status and location of nearby HIBIKE Stops on the kiosk or on the PBSC app .
HIBIKE Member? Insert your Key Card in the kiosk card slot to request an additional 15 minutes of time credit.
After you return your bike to the dock, a green light will signal that it is successfully locked in place and your ride time has ended. If you are not sure if you saw the green light please call customer service at 1-888-859-2453 ASAP and they will look up the status of your account in the system. The bike is your responsibility until it is properly docked in the system. If you use the App to unlock your bikes, check the "Trips" tab to view any current ongoing rides.
Before each ride, always be sure to adjust the seat to a comfortable height. It’s also a good idea to squeeze the brakes to make sure there’s good resistance, and to check the tires to make sure they’re not flat. Please reference the City’s Rules of the Road, to familiarize yourself with Hawaii’s bike laws and feeling safe!
While it's not required for those 16 and over to wear a helmet, we recommend that everyone wear a helmet. If you are a resident, please consider buying a helmet from a local bicycle shop.
There are a few cycling laws and other riding tips that all riders should follow to help ensure a safe ride:
HIBIKE station locations were determined with the safest bikeways and bike routes in mind. Hawaii Island biking infrastructure has been expanding as HIBIKE has been preparing to launch. Check out the island's map of existing bikeways and bicycle friendly roads.
If someone is injured, call 911 immediately. In the case of an accident involving your HIBIKE rental, you must notify customer service as soon as possible (1-888-859-2453). The bike remains your responsibility until it has been properly locked at a bike dock, or if that is not possible, handed over to a HIBIKE representative. Otherwise, you must secure the bike until you are able to return it to a HIBIKE Stop
PATH is a non-profit 501(c)3 program created through the joint efforts of the County of Hawaii Department of Research and Development, the Mayor’s Active Living Advisory Council. The original bikeshare stations installed in 2016 advanced Mayor Billy Kenoi’s vision of healthy and active Hawaii Island communities. We added additional stations in 2019 to support Mayor Kim’s desire to make Hawaii Island a nice place to live.
Good for business: In Portland, shoppers arriving by bicycle spend 20 percent more each month than those arriving by car. In the Twin Cities, bikeshare users spend a net extra $150,000 at businesses adjacent to bikeshare stations.
Makes roads safer for everyone: HIBIKE will put more people on bikes, calming traffic and increasing safety for pedestrians, motorists and, of course, people on bikes too. An influx of new cyclist will make everyone on local roads more cautious, and increase advocacy for better biking infrastructure from cyclist and motorists alike. Making bikes a viable transportation option in Hawaii County is consistent with HDOT’s mission, plans, and policies, including the Statewide Federal-Aid Highways 2035 Transportation Plan, Complete Streets policy and principles, and City and State Bike plans.
Convenient and affordable: HIBIKE stops will be near the places you want to go around Hilo town. You choose the fare plan that fits the way you ride. HIBIKE is the fun and convenient way of owning a bike without having to worry about theft, storage, or maintenance. We take care of that.
Increases opportunities for physical activity and a healthier environment: Biking for transportation can be as effective as a structured exercise program in improving physical activity, cardiorespiratory fitness, and blood pressure in adults. And when you bike, your trip emits zero emissions, which is good for people and good for the environment.
Re-dock the bike at any HIBIKE Stop and hit the red wrench button on the dock. It will be locked in place and our operations team will be alerted. Then, check out another bike.
Consult the map available on the side of the kiosk to find other HIBIKE Stops nearby, or use the PBSC app to find out the real-time availability of bikes at nearby HIBIKE Stops. You can also use the kiosk touch screen to get information on real-time availability of bikes at nearby HIBIKE Stops.
If no dock is available to return your bike, select “I have a pass” option on the kiosk and insert either your Key Card (members) or the credit card you used to purchase your pass from the kiosk. If the dock is completely full, the system will pause your ride time for up to 15 minutes so that you can find another station with an available dock. You can use the kiosk touch screen to get information on location and real-time availability of docks at nearby HIBIKE Stops, or use the PBSC app .
If you believe a bicycle checked out to you has been stolen, you must contact Customer Service at 1-888-859-2453 immediately and file a police report within 24 hours. You may be charged for the cost of recovery or replacement of the bike.
Each bike has a personal lock embedded into the bike frame, The lock is located under the right side of the front basket. Please note that the timer on your bike rental will continue until the bike is securely docked in a HIBIKE Stop. You are responsible for the bike and all charges when it is not successfully returned to the dock.
Replacement fee for lost bike keys are $20.00 plus tax.
We don't recommend punching a hole in the Key Card as it can damage the card. We charge $5 for all replacement passes.
First, close out the App and relaunch. Check to see if cellular data is on. If codes are still not being generated try logging out of your account and back in. You may have to renew or reload your pass if it has expired. If you are still unsuccessful in generating a new ride code, call 888-859-2453.
Please call 888-859-2453 for assistance.
Select "I have a pass" on the kiosk screen and insert the credit card used to make the original purchase. Select "Get new ride code" to generate another 5-digit release code and unlock a bike. You will also be able to see your current remaining minutes balance.
If your going to be riding occasionally head to any one of our stations and purchase at our kiosk for a fast and convenient checkout. At the kiosk we offer the following options.
The Sprinter Plan: $20 / Month for an unlimited number of 30 minute rides.
The Cruiser Plan: $25 / Month for an unlimited number of 60 minute rides.
Learn more about the plans here or watch our to learn how easy it is to be a HIBIKE member!
With a monthly subscription, you will be able to unlock bikes through your account on the PBSC app , or with a Key Card that will be mailed to you within 3-5 business days. You will also be able to track your ride history and manage your account on Hawaiiislandbikeshare.com. There is no $50 credit card hold.
How does a $20 compare to other costs?
- a $70 monthly bus pass
- parking downtown for one day
- a poke bowl
- a ticket to the movies
- half a parking citation
- quarter a tank of gas (max)
- a short Uber ride
$4.50 for each 30 minutes of use. Learn more here.
If you just want to try out the service or you don’t expect to use bikeshare much at all, then choosing this option each time you check out a bike may be your best bet. You pay a flat $4.50 per bike for a one-way trip 30 minutes or less.
If you exceed the time limit included in your membership plan or walk-up fare, you’ll be charged $4.50 for each 30 minutes of overtime use or fraction thereof.
For example, a Sprinter Plan Member who takes a 45-minute trip will be charged an additional $4.50 for that trip since he or she exceeded the 30-minute limit included in the Commuter Plan.
|Ride Duration (minutes)
|One-Way Base Fare
|Extra Time Charges
Monthly Subscribers (Sprinter and Cruiser) - The initial monthly payment will be charged upon purchase. The regular monthly payment of $15 +tax or $25 +tax will be charged on the same calendar day each month if auto-renew is indicated. Members will be charged for Extra Time within 48 hours of occurrence.
The Free Spirit - Members who sign up for auto-reload will be charged $20+tax once their remaining balance reaches 0 minutes, and 330 minutes will be automatically added to their account. Members who do not sign up for auto-reload may be charged Extra Time if they exceed 300 minutes, and they will no longer be able to check out bikes until their pass is reloaded.
One-Way Kiosk Purchases - The initial $3.50+tax will be charged upon purchase. Extra Time will be billed at the end of your ride, once your bike has been returned.
Multi-Stop Kiosk Purchases - The initial $25.00+tax will be charged upon purchase. Any Extra Time will be billed once all your minutes have been depleted, after returning your bike.
HIBIKE is Hawaii Island's bikeshare program available in Hilo and Kona town ; a form of public transit using a network of bikes that are available to the public for short trips around town. When it’s too far to walk, but too close to drive, or if you just want to enjoy a nice bike ride along the Kona Coastline on Ali'i drive, you can now ride a HIBIKE instead. Simply check out a HIBIKE rental at any of our 11 solar-powered HIBIKE Stops, ride to your destination, and dock your bike at any other HIBIKE Stop.
HIBIKE is the name of Hawaii County's bikeshare system. HIBIKE is presented by PATH Hawaii and their operating partners. View the organizational structure here.
Who is Path Hawaii?
PATH is a community-based, grassroots 501(c)(3) non-profit active transportation organization serving Hawaii County. Our mission is to safely connect people and places on Hawaii Island with pathways and bikeways. PATH was founded in 1986 in response to a growing need for places to walk, bike and hike safely and legally in Hawaii County.t About Us.
Who is Secure Bike Share?
Secure Bike Share is Bikeshare Hawaii’s operations partner. Secure Bike Share manages the day to day operations of HIBIKE including the maintenance and rebalancing of the equipment. They help ensure HIBIKE bikes are where you need them to be, and in top condition. Learn more at About Us.
Who is PBSC?
PBSC Urban Solutions manufactures the HIBIKE equipment and software technology. PBSC is considered by most to have the best bikeshare bike in the industry -- designed from scratch to meet the unique challenges of bikeshare -- PBSC also has the largest and most road-tested bikeshare fleet (48,000 bikes giving over 160 million rides). With over $2 million invested in R&D on top of an already innovative product, PBSC is poised to be the most innovative system provider in bikeshare.
The main differences between bike share vs bike rental are the duration of the trip and the network of pick-up and drop-off locations. Bikeshare emphasizes short trips from one HIBIKE Stop to another within the network, while bike rentals are typically intended for longer, recreational rides with one pick-up and drop-off location.
With parking hard to find or expensive in Hilo Town, or just looking for a relaxed scenic ride along Ali'i Drive and the Kona Coastline, An option for short trips is using a bike. Some people don’t have (and don’t want to own) a bike. Bikeshare makes biking accessible by putting bikes where people are, and where they want to go, without the hassles of ownership.
The Ironman World Championship is held every year in Kona, Hawaii over the full distance triathlon. The best male and female athletes on the planet compete over a 2.4 mi swim, followed by a 112 mi bike and a 26.2 mi marathon (3,86 km – 180,2 km – 42,2 km). The bike is a single loop of 112 mi and roughly 5,800 ft of elevation (1,800m). Triathletes go straight to Hawi, make a U-turn, and head back to Kailua-Kona. The Ironman World Championship has been held annually in Hawaii since 1978, proving that the Big Island of Hawaii is the premier place to bike! If you are in Kona at the time of the Ironman competition, you will be able to see the start and finish from our HIBIKE Station right on Ali'i Drive!
Now that HIBIKE has launched, more and more residents and visitors will be bicycling around town. When you are on the road be aware, watch out for bicyclists, slow down and give at least 3 feet when passing.
HIBIKE is for everyone 16 and over who is capable of riding a bike, even if you don’t bike now. Looking for the opportunity to learn how to bike or interested in a refresher course on the rules of the road? Our partners at the PATH Hawaii can help you with that. Whether you’re a resident, visitor, working professional or student, there is a trip in your day that HIBIKE can help you with!
Bikeshare can still be a convenient transportation option even if you own your own bike. You can use HIBIKE for one-way trips in conjunction with the local bus transit system, ride share, carpooling with friends, cruising to the beach or when you want to leave your own bike at home for security or storage reasons. It provides you with the freedom of choice and saves the hassle of having to carry around a bike lock and bike lights.
We're continually reviewing suggestions for new station locations. If you've got an idea for a new HIBIKE Stop, please fill out our Request a Station Form!
Many metropolitan cities in the U.S. Mainland as well as Canada, Mexico, Europe, and cities within Asia have a bikeshare system. You can find bike share in most major metropolitan areas on the Mainland including New York City, Chicago, Denver, Portland, San Francisco, Seattle, Boston, Houston, Minneapolis and among others. The bikeshare concept in each of these cities follow the same basic framework of allowing individuals to rent out bicycles at one docking station and returning it at another docking station location. The bike system that these cities use varies.